Effective date: 10/1/2025
Business: Cactus Glow Studio ("we," "us," "our")
Contact: [email protected] • 832-303-4019 • Dickinson, TX 77529
These Terms of Service ("Terms") govern your access to and use of our website, order forms, messaging programs, and in‑person services (the "Services"). By using the Services, you agree to these Terms and our Privacy Policy.
You must be at least 18 to place orders.
You are responsible for the accuracy of information you provide (name, shipping address, artwork, spelling, dates, etc.).
Proof/approval. For custom items we may provide a digital proof. Production begins only after your approval. Approved proofs are considered final.
Personalized items are final sale. Once production starts (or a proof is approved), orders cannot be changed or canceled.
Materials & variation. Natural materials (e.g., wood, leather, slate) vary in grain, tone, and texture. Outcome and color/contrast of laser engraving can vary between pieces and from screen mockups. Minor variations are not defects.
Customer‑supplied items. Engraving is performed at your risk. We exercise care but are not liable for incidental damage, existing flaws, or manufacturer defects.
Content rules. You represent and warrant you have all rights and permissions to the text, images, logos, and designs you submit. We may refuse content that is unlawful, infringing, hateful, or unsafe.
On‑site engraving (events/markets). Estimated wait times are not guaranteed. You must review and confirm spelling/layout at the booth before engraving.
Prices are shown before applicable taxes, shipping, and rush fees.
We accept the payment methods shown at checkout or at our booth. Payments are processed by third‑party processors; we do not store full card numbers.
Deposits may be required for large or custom orders. Chargebacks for properly delivered custom goods may be disputed.
Timeframes. Shipping/production estimates are good‑faith targets, not guarantees. Rush service may be available for a fee.
Risk of loss. Title and risk pass to you when the carrier accepts the shipment. We aren’t responsible for carrier delays, loss, or damage after handoff.
Address accuracy. You are responsible for providing a correct, deliverable address. Reshipments due to address errors may incur additional fees.
Local pickup. Unclaimed pickups after 30 days may be restocked or disposed of; custom items are not refundable.
Custom/personalized items: Final sale (no returns or exchanges) except for manufacturing defects reported within 7 days of delivery/pickup.
Non‑custom items: Unused, resalable items may be returned within 7 days of delivery/pickup for store credit (shipping and rush fees nonrefundable).
Defects/shortages: Report within 7 days with photos and order number. We may repair, replace, or credit at our discretion.
Refund method: Approved refunds are issued to the original payment method where possible.
Promotions and discount codes are single‑use, cannot be combined unless stated, and are not redeemable for cash. Gift cards are nonrefundable.
If you provide your mobile number and opt in, we may send SMS/MMS about orders, updates, and occasional promotions. Message frequency varies. Message & data rates may apply. Reply STOP to cancel and HELP for help (or email [email protected]). Consent is not a condition of purchase, and texts may be sent using automated technology. Carriers are not liable for delayed or undelivered messages.
Mobile information sharing: We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors/service providers is permitted only to support our services (e.g., customer support, delivery). Opt‑in data and consent for text messaging are not shared with any third parties.
Your content. You grant us a nonexclusive license to use, reproduce, and modify your submitted content as needed to produce your order and to showcase finished work in our portfolio, website, or social media. If you prefer we not display your project, email us and we’ll remove future use. You represent you own or have permission to use submitted content.
Our content. The website, designs we create, photos, text, and logos are our intellectual property or used with permission. You may not copy, distribute, or exploit them without written consent.
You agree not to misuse the Services, interfere with security, scrape data, or submit unlawful, infringing, misleading, or harmful content.
Services and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or products will not exceed the amount you paid for the order at issue, and we will not be liable for any indirect, incidental, special, consequential, or punitive damages.
You agree to defend, indemnify, and hold harmless Cactus Glow Studio and our owners, employees, and agents from claims or demands arising from your use of the Services, your content, or your breach of these Terms.
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., supply chain issues, carrier disruptions, severe weather, illness, power/internet outages).
Please contact us first to try to resolve any issue.
These Terms are governed by the laws of the State of Texas, without regard to conflict‑of‑law rules.
The exclusive venue for any action shall be the state courts located in Galveston County, Texas, or small‑claims court as allowed by law.
We may update these Terms at any time. Material changes take effect when posted with an updated Effective date.
Questions about these Terms? Email [email protected] or mail Dickinson, TX 77529.